How Vodafone India never ceases to annoy

Written by admin on December 2, 2009 – 6:38 pm -

Not part of my regular posts but I just couldn’t resist. If you read my previous post regarding Vodafone India’s horrible customer support, I’m very sarcastically happy to tell you that when it comes to paying your bill Vodafone India is very much in touch from continuos reminders via SMS to customer service reps calling you reminding you of the upcoming due date.

If they only put as much effort in getting touch with you during times that you actually need help.

If you’re planning on calling 111 or 98200 98200 to talk to a help desk person forget it, save youself the time and trouble as their system will constantly loop you back to the main menu when you select the option of speaking to a support rep.

Quick update : My GPRS EDGE connection is finally up, well after a week and half of calls.


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iPhone 3G finally lands in South Korea

Written by admin on November 28, 2009 – 3:17 pm -

korea-iphone

South Koreans finally get their grubby little hands on Apple’s iPhone, after months of waiting and speculating the iPhone has had a fairly successful launch in The ROK.

I wonder if the fanfare will last though, I suppose someone has to localize it heavily such as CyWorld apps (Korean version of facebook) and have some sort of device that could use the dock connector to allow DMB. DMB or Digital Mobile Broadcasting allows South Koreans to watch TV on their mobiles, GPS navigators and computers. Also curious as to what data plans KT has to offer for the iPhone.

Historically, the smartphone market has not taken off in Korea as in other countries, most of the so called advances in mobile technology as far as South Korea is concerned relates to camera resolution, video and mobile television.


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Vodafone India – Happy To Help???? go suck eggs!

Written by admin on November 22, 2009 – 3:36 pm -

vodafone-logo

You’d think that a global brand would have the same kind of customer service you’re used to… well think again.

When I first arrived in India, I didn’t think twice about choosing Vodafone as my mobile provider simply because I was really satisfied with them during my stint in New Zealand.

What can I say about Vodafone India? Stay away, far far away… in the event that you require any customer support, I can assure you that you will be met with frustration and grief just dealing with them. Don’t be fooled by their robotic incantations and politeness. The lot of them are mindless drones answering phones constantly putting you on hold to try to resolve issues by asking someone else down the help pipeline.

I’ve recently requested that my iPhone data plan be activated, for starters I should be able to do this by simply sending a text message activating my data plan since I’m on a post paid account. Upon calling customer support, guess what I can’t even do it over the phone. The person tells me I have to personally go to a Vodafone Store to do it. The very next day I go to one near my place and guess what, the customer rep asks me what plan I want and after a few minutes off tapping away at his terminal he tells me it’ll be active after 4 hours. So what gives??? The guy doesn’t ask me for any additional documents. What I don’t understand is why the inconvenience of personally showing up at the store when I could have activated via SMS or over their toll-free line? Strike one for Vodafone.

After 4 hours I restart my phone and also taking out the SIM as instructed by the customer rep. Surprise! it ain’t working. So I call Customer service and I’m greeted by the usual Happy To Help yada yada yada…. on their top level menu you will not find any option to talk to a real person so here’s a little tip. Select 1, then press 1 again for billing, then 9 to speak to a customer rep. Long story short… it’s been two days and my GPRS still isn’t working. The last time I spoke to a customer rep I was promised another 4 hrs before it would be activated.

If a Vodafone exec reads this, at least have a customer ticket number for technical problems, its tiring, frustrating and downright annoying having to repeat the same information and explain a problem over and over again when a new rep picks up that help line.

If you’re thinking about going with Vodafone here in India I suggest you pick another carrier like Airtel.


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