Vodafone India – Happy To Help???? go suck eggs!

Written by admin on November 22, 2009 – 3:36 pm -

vodafone-logo

You’d think that a global brand would have the same kind of customer service you’re used to… well think again.

When I first arrived in India, I didn’t think twice about choosing Vodafone as my mobile provider simply because I was really satisfied with them during my stint in New Zealand.

What can I say about Vodafone India? Stay away, far far away… in the event that you require any customer support, I can assure you that you will be met with frustration and grief just dealing with them. Don’t be fooled by their robotic incantations and politeness. The lot of them are mindless drones answering phones constantly putting you on hold to try to resolve issues by asking someone else down the help pipeline.

I’ve recently requested that my iPhone data plan be activated, for starters I should be able to do this by simply sending a text message activating my data plan since I’m on a post paid account. Upon calling customer support, guess what I can’t even do it over the phone. The person tells me I have to personally go to a Vodafone Store to do it. The very next day I go to one near my place and guess what, the customer rep asks me what plan I want and after a few minutes off tapping away at his terminal he tells me it’ll be active after 4 hours. So what gives??? The guy doesn’t ask me for any additional documents. What I don’t understand is why the inconvenience of personally showing up at the store when I could have activated via SMS or over their toll-free line? Strike one for Vodafone.

After 4 hours I restart my phone and also taking out the SIM as instructed by the customer rep. Surprise! it ain’t working. So I call Customer service and I’m greeted by the usual Happy To Help yada yada yada…. on their top level menu you will not find any option to talk to a real person so here’s a little tip. Select 1, then press 1 again for billing, then 9 to speak to a customer rep. Long story short… it’s been two days and my GPRS still isn’t working. The last time I spoke to a customer rep I was promised another 4 hrs before it would be activated.

If a Vodafone exec reads this, at least have a customer ticket number for technical problems, its tiring, frustrating and downright annoying having to repeat the same information and explain a problem over and over again when a new rep picks up that help line.

If you’re thinking about going with Vodafone here in India I suggest you pick another carrier like Airtel.


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